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New Ocean Health
Created API documentation, UX content, client admin user and quick reference guides, FAQs, assessments, messaging, third party vendor documentation, process flow diagrams, and webinar content. Agadia
Created end user and admin. guides for several health care utilization management solutions. Rewrote and edited functional requirement documents, created a core functionality document, style guide, and templates. Edited UI and helped create change requests. ComcastNBCUniversal
Created end user guides, knowledge management documents, wiki content, style guides, and language for customer self-install kits. Produced content for set-top boxes, wireless routers, a customer online portal, a TV interface, remote controls, and all cable equipment set-up. Created content for telephones and a security system. American Water
Developed process documents, user guides, and training materials for a corporate-wide business transformation project. SAP America and AG Created instructor led and online courses for various SAP modules. |
Exelon Energy
Created training materials for various types of electrical engineers, support personnel, analysts, supervisors, etc. Jefferson University Hospital
Created documentation, style and on-boarding guides, Epic tip sheets and UX content targeting technical, non-technical, medical professionals, and end user audiences. Independence Blue Cross
Developed user, developer and desk level procedure guides, process documents, installation guides, third-party vendor software documentation, and corporate communications materials. Created process and systems diagrams, email blasts,web site content and magazine articles. Planned and coordinated a company-wide technology event. NRG
Created process documents and diagrams, gap analysis, SOPs, and documentation for a SoX compliancy project. Fiberlink Created technical white papers, user guides, and online help for various enterprise mobility management solutions. Worked closely with SMEs, software engineers, and designers. Bentley Systems Created end user documentation for SAP-CRM. |
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PriceWaterhouseCoopers
Created training materials for several SAP modules including S&D, MM, HR, PP, and FICO. Jupiter Media
Wrote an emerging technology column and contributed feature articles on nation-wide technology companies. Faulkner Information Services Wrote in-depth technology and business-based white papers for public and private sector organizations worldwide. |
CIGNA
Created end user documentation, asset libraries, desktop procedures, marketing content, etc. . Aetna Created content for technology-based white papers, marketing brochures, and directories. |