New Ocean Health
Created API documentation, UI text, client admin user and quick reference guides, FAQs, assessments, messaging, third party vendor documentation, process flow diagrams, and webinar content.
Developed installation, administration, and user documentation for an IoT standards-based, horizontal platform.
Created content for an online interface, various pieces of hardware, self-install kits, user guides, and a security system.
Created training materials for various types of electrical engineers, support personnel, analysts, supervisors, etc.
Jefferson University Hospital
Created documentation, style and onboarding guides, Epic class catalog and tip sheets targeting a wide variety of audiences including technical, non-technical, medical professionals, and end users.
Independence Blue Cross
Developed user, developer and desk level procedure guides, process documents, and corporate communications materials.
Developed process documents, user guides, and training materials for a corporate-wide business transformation project.
Created training materials for several SAP modules including S&D, MM, HR, PP, and FICO.
Wrote an emerging technology column and contributed feature articles on nation-wide technology companies.
Faulkner Information Services
Wrote in-depth technology and business-based white papers for public and private sector organizations worldwide.
SAP America and AG
Created instructor led and online courses for various SAP modules.
Created process documents and diagrams, gap analysis, SOPs, and documentation for a SoX compliancy project.
Created end user documentation, asset libraries, desktop procedures, marketing content, etc. .
Created content for technology-based white papers, marketing brochures, and directories.
Created user documentation for SAP-CRM.
Created technical white papers, user guides, and online help for various enterprise mobility management solutions. Worked closely with SMEs, software engineers, and designers.