New Ocean Health
Created API documentation, UX content, client admin user and quick reference guides, FAQs, assessments, messaging, third party vendor documentation, process flow diagrams, and webinar content.
Created end user and admin. guides for various health care utilization management solutions designed to help health plans and pharmacy benefit managers streamline their processes.
Worked with the Change, Incident, and Knowledge Management teams producing documentation, processes, best practices and style guides for the IT and business communities.Created content for an online interface, various pieces of hardware, self-install kits, user guides, and a security system. Created UX content.
Developed process documents, user guides, and training materials for a corporate-wide business transformation project.
Created training materials for various types of electrical engineers, support personnel, analysts, supervisors, etc.
Jefferson University Hospital
Created documentation, style and on-boarding guides, Epic tip sheets and UX content targeting technical, non-technical, medical professionals, and end user audiences.
Independence Blue Cross
Developed user, developer and desk level procedure guides, process documents, installation guides, third-party vendor software documentation, and corporate communications materials. Created process and systems diagrams, email blasts,web site content and magazine articles. Planned and coordinated a company-wide technology event.
Created process documents and diagrams, gap analysis, SOPs, and documentation for a SoX compliancy project.
Created training materials for several SAP modules including S&D, MM, HR, PP, and FICO.
Wrote an emerging technology column and contributed feature articles on nation-wide technology companies.
Faulkner Information Services
Wrote in-depth technology and business-based white papers for public and private sector organizations worldwide.
SAP America and AG
Created instructor led and online courses for various SAP modules.
Created end user documentation, asset libraries, desktop procedures, marketing content, etc. .
Created content for technology-based white papers, marketing brochures, and directories.
Created end user documentation for SAP-CRM.
Created technical white papers, user guides, and online help for various enterprise mobility management solutions. Worked closely with SMEs, software engineers, and designers.