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New Ocean Health
Created API documentation, UI text, client admin user and quick reference guides, FAQs, assessments, messaging, third party vendor documentation, process flow diagrams, and webinar content. Interdigital
Developed installation, administration, and user documentation for an IoT standards-based, horizontal platform. Comcast
Created content for an online interface, various pieces of hardware, self-install kits, user guides, and a security system. |
Exelon Energy
Created training materials for various types of electrical engineers, support personnel, analysts, supervisors, etc. Jefferson University Hospital
Created documentation, style and onboarding guides, Epic class catalog and tip sheets targeting a wide variety of audiences including technical, non-technical, medical professionals, and end users. Independence Blue Cross
Developed user, developer and desk level procedure guides, process documents, and corporate communications materials. |
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American Water
Developed process documents, user guides, and training materials for a corporate-wide business transformation project. PriceWaterhouseCoopers
Created training materials for several SAP modules including S&D, MM, HR, PP, and FICO. Jupiter Media
Wrote an emerging technology column and contributed feature articles on nation-wide technology companies. Faulkner Information Services Wrote in-depth technology and business-based white papers for public and private sector organizations worldwide. SAP America and AG Created instructor led and online courses for various SAP modules. |
NRG
Created process documents and diagrams, gap analysis, SOPs, and documentation for a SoX compliancy project. CIGNA
Created end user documentation, asset libraries, desktop procedures, marketing content, etc. . Aetna Created content for technology-based white papers, marketing brochures, and directories. Bentley Systems Created user documentation for SAP-CRM. Fiberlink Created technical white papers, user guides, and online help for various enterprise mobility management solutions. Worked closely with SMEs, software engineers, and designers. |